In a rapidly changing IT environment, many businesses are struggling to keep up with technology and maintain their systems at peak efficiency.
IT staff spend most of their time on routine day-to-day support tasks, when they should be focusing on innovation and delivering new services to meet business objectives. In some cases, they do not have the skills or expertise to benefit from the technologies their competitors use.
To overcome those challenges, businesses are turning to managed service providers (MSPs) to bridge gaps and supplement their own resources. By working in partnership with MSPs, businesses can add value, drive down costs and improve the efficiency of their IT operations.
Meet Changing Skills Requirements
Internal IT teams have the skills and experience to manage their existing environments. But, when businesses want to adopt new technologies or migrate to the cloud, the IT team may not have the necessary skills. MSPs can supplement the internal team with technicians who are highly skilled and qualified in the latest technologies.
By working with the internal team, the MSP specialists can speed up adoption and ensure a smooth transition to new technologies or new environments. In many cases, they can transfer skills and knowledge to the internal team, helping to improve internal resources.
To manage IT systems, internal teams spend time on many routine day-to-day tasks. However, if the systems are not running at optimum efficiency, this could lead to reduced service levels or downtime.
MSPs are specialists in system management. They can take over the day-to-day running of IT systems, using best practice and round the clock monitoring to maintain efficiency and uptime.
Proactive monitoring means MSPs can identify and resolve problems before they impact the business, helping to maintain productivity and business continuity. Experienced MSP teams can also assess system performance and recommend improvements to improve efficiency even further.
Using an MSP to manage IT systems can reduce costs. MSPs charge a monthly fee for their services that simplifies budgeting. In many cases, this can be lower than the equivalent cost of hiring permanent staff. MSPs provide cover round the clock, so businesses do not have to pay overtime rates to permanent staff if they need to offer remote users 24×7 support.
Because MSPs run IT systems at optimum efficiency, they can also reduce infrastructure operational, energy and maintenance costs.
Scale with Business Growth
MSPs can provide essential support for growing businesses that may not be able to afford to hire additional permanent staff as their IT systems grow.
MSPs provide essential resources at an affordable rate, enabling businesses to use more of their budgets on infrastructure and applications. Using MSPs ensures that businesses have the right level of support to make effective use of their IT systems at each stage of growth.
Using MSPs to handle day-to-day system management frees IT staff to focus on more strategic tasks. This is important for companies who want to innovate to improve their competitive advantage.
IT staff can develop new services to improve productivity and customer service or support development teams working on new products or business processes. MSPs can also supplement the IT team with project resources, helping them to complete key projects faster.
By working in partnership with a managed service provider, businesses can transform IT from a cost center to a department that adds value to the business by improving costs, productivity and competitive advantage.